- 3rd October 2022
- Posted by: Mark Dodds
- Category: Business
We can tell you until we’re blue in the face that we’re the best IT company around, but today we’ve decided to look into exactly why office managers choose to work with us, after all, we’re a partner, not just a supplier.
We’re more than just IT support
When people choose to work with us, they become part of the family. We prioritise the people who will be using IT over the technology itself. Our company is not tech-centric, instead, we focus on human connections to be the best IT partner we can be. Our mission is to make sure your team has everything they need to succeed. With this support, they can do their jobs properly, making your business efficient and your customers happy.
When we form a partnership with a client, we put in just as much effort as they do. Your success is our success, so please know that you have our full attention.
We’re an office manager’s trusted companion
Our priority is making their lives easier. We strive to give an office manager peace of mind through our services and excellent support. No matter the issue, big or small, we’ve got their back.
We’ve been working with small and medium-sized businesses as technical consultants for years, so we know the industry inside and out. We consider ourselves an extension of your in-house team, ready to lend our expertise in any technical issue that may appear. Remember, we’re a partner, not just a supplier.
We don’t do ad hoc work. We’re able to help our clients more efficiently and diligently when we have stable, long-term relationships with them as their IT partner. It gives us the opportunity to have a complete understanding of the client’s needs and any changes. We learn the ins and outs of your business so that we can provide superior service towards the technology your staff use every day. Ad hoc relationships don’t allow us to do this.
We have a proactive approach.
We don’t waste your time with meaningless, broad SLA timeframes like so many other IT businesses do. We consistently provide prompt, effective services. Our team is always available to assist you when you require it. This is something we pride ourselves on when being the best IT partner we can be.
Also, rather than simply mending problems, we work together with our clients to provide guidance and make plans for the future. Because of how quickly new technologies emerge, it’s our responsibility to ensure that you are up to date and able to take advantage of them. We aim to do this by offering better ways of doing things, saving time and money.
Our mission and our guarantee
Our mission is to build long-lasting partnerships with our clients by putting the people and the business first. We want to empower them to get the most from their technology with simple, efficient, secure solutions. We believe in our methods so much that our “Love Us or Leave Us” guarantee is a way to prove it to you, too.
In short, our service must be amazing whether a client is new or they’ve been with us for 10 years. We don’t cut corners and we don’t drag things out. We work with your best interests in mind.
Providing a service we’re proud of
We take pride in the service we provide to our clients as an IT partner.
We believe that a productive workplace is a happy one, and vice versa. That’s why you can always count on us to equip you and your team with the right tools for the job.
If your existing IT provider isn’t doing the same, get it touch and book your 15-minute call here.