Prevention Is Better Than Cure
- 1st September 2021
- Posted by: Mark Dodds
- Category: Business, Growth, Strategy, Technology
Fast response times are important when it comes to your business IT support. You want reassurance that if a disaster should strike, your support partner has your back and will get you up and running again in no time.
However. Too many IT support providers are spending most of their time reacting to issues, and not enough time preventing them.
While it’s true that you can’t prevent 100% of all IT problems – even with the greatest setup in the world there will be the occasional low-impact breach, or system failure – a proactive approach should dramatically reduce the issues that arise.
Because when your IT support partner is doing their job properly, they will spend the vast majority of their time monitoring, maintaining and updating your systems, to prevent unnecessary downtime or lost revenue.
It means they’re spotting and dealing with potential problems before they have an impact on your business. We call this Proactive Problem Prevention.
Just fixing technology when it breaks is so 2010. These days most businesses prefer an IT partner who proactively prevents problems from happening.
The benefits of a proactive rather than a reactive IT support partner are huge. To show you what they are, we’ve written a new guide