- 23rd November 2022
- Posted by: Mark Dodds
- Category: Business
We make sure our partnership is above and beyond being an “IT supplier” through mutual commitment and strengthening our relationships with our clients. We’re aware that the right to call yourself an IT support partner is not something that comes the moment you win the business; it needs to be earned, and continually reinforced. With that in mind, we want to share how we commit to our clients, and how they commit to us to make sure we’re all working together towards the same goal.
What do we commit to?
We commit to working hard to make our partnership successful
When we form a partnership with you as a client, we put in just as much effort as you do. Your success is our success, so please know that you have our full attention. No one likes it when the people you rely on aren’t there when you need them, so we strive to do our best all of the time.
We treat your business (and money!) as if it was our own
We’ve repeatedly dealt with clients who’ve had IT staff tell them to spend hundreds of pounds on the newest tech when it wasn’t what their business needed. Money is a delicate subject, but we’ll never suggest investing in a piece of equipment or software if we don’t think it’s 100% worth it. We don’t want you shilling out the pounds for a new security system if your current one is fine, just needing some updates or changes. That’s why we analyse the potential advantages and disadvantages before making recommendations. We’re here to protect and grow your business, not run it to the ground!
We always communicate in human speak
There is no point in speaking in a language you don’t understand if you want to communicate effectively. This is why we don’t talk to our clients with all the technical lingo; we talk like humans. Shocker, we know! Especially for an IT company! It won’t do anyone any favours if we talk in technical terms and you get overwhelmed or confused trying to follow along. Yes we’re techies, but we’re also people, so we talk like people.
We own up if we make mistakes (we’re human after all)
We have regular catchups with you to make sure we’re all happy, and we’ll be the first to tell you if something isn’t working or if we’ve made a mistake. Not only that, but we’ll fix it promptly and let you know the changes we’ve made. We hope you’ll trust us because we’re honest and make things right if there’s an issue.
We’re open, honest and transparent
In general, we’re strong believers in sharing information freely in an effort to benefit us, and you. Internally, we share information with the whole team and encourage individual teammates to share feedback with each other. We also share information on our website; we don’t gatekeep tips here! Mark Dodds gives plenty of advice and ideas on his LinkedIn, so do check it out.
We give you world-class service and support
We take pride in the service we provide to our clients. We believe that a productive and efficient workplace is a happy one and vice versa. That’s why you can always count on us to equip you and your team with the right tools for the job. Our aim is to stop technology from holding you back, and when you work with us you’ll see exactly how committed we are to this.
But what do I have to commit to you?
This may all sound too good to be true, a bit like our guarantee, but none of this will work if you don’t commit to us.
You’ll work with us to make our partnership successful
If you don’t put in the effort with us, it’ll be a one-sided relationship and, as we all know, they never last long. We’ll go above and beyond for you and your business, but we’ll need you to communicate because we can’t help you if we don’t know what you want or need.
You’ll treat our team as an extension of your team
We’re able to help our clients more efficiently and diligently when we have stable, long-term relationships with them as their IT partner. It gives us the opportunity to have a complete understanding of your needs and any changes. We learn the ins and outs of your business so that we can provide superior service towards the technology your staff use every day, so please treat us like one of the team. (But you don’t need to pay us for our holiday pay!)
You’ll be honest, open and transparent
Our priority is to make your lives easier. We strive to give businesses peace of mind through our services and excellent support. No matter the issue, big or small, we’ve got your back. If something isn’t working for you, or you don’t like a tech decision we’ve made, tell us! We won’t be offended; we work with you and speak honestly to make sure we’re all happy.
You’ll ask us for lots of help!
Please don’t be afraid to ask for help, no matter how small or annoying you think it might be. We’re here to save you time, so don’t waste precious moments trying to Google the answer to a tech issue. I promise, we won’t judge you – even if it ends up your WiFi isn’t switched on at the wall! (But don’t hate us if we ask you to switch it off and on again!)
In short, our service must be exemplary, whether a client is new or they’ve been with us for 10 years. We can’t be the best we can be if you don’t commit to us as we work with your best interests in mind. If your existing IT provider isn’t doing the same, get in touch and book your 15-minute call here.