If you’re thinking of switching IT support companies, you must read this guide first
One of the most critical partnerships your business will ever make is with your IT support company.
Just think how dependent you and your team are on technology. When everything works as it should, it’s liberating. But when you’re constantly battling big problems and small frustrations, it’s exhausting. And that impacts everything.
The pandemic taught businesses just how important their IT partner is. We’ve been inundated with new enquiries over the last year.....
So we wrote this guide. It’s not about us; it’s about all IT support companies and how to choose the right one for you. Inside, you’ll discover:
- Why you want a partner that thinks strategically.
- The reasons business owners and managers like you switch IT support providers
- How to protect the most important asset your business owns
- And why you should be highly sceptical of all IT support businesses (yes, including us)
When you’re ready to talk, let’s jump on a video call for 15 minutes
We choose not to work with every business that’s looking for a new IT support company. We need to make sure you’re a good fit for us, while you’re checking we’re a good fit for you.
The next step is to book a 15 minute video call at a time that suits you. There’s no obligation to buy anything, ever. Here’s our live calendar:
Our clients love what we do...
“You guys have been exemplar in your dealings with us, from the help to prepare us all for home working through to the day to day support for minor issues. Also we really appreciate how you are improving our systems and upgrading the security around our data.”
“Compex IT are exactly how a good IT provider should be. personalised, knowledgeable, proactive and most importantly approachable. Compex response time is fantastic, and they are always available to respond to any problems / questions. We are also truly thankful for Compex support during the Covid-19 crisis. From nobody working at home one week, to everybody working from home the next – no issue for Compex, we were all set up to operate remotely within a week. Absolutely brilliant service that I would recommend to any business.”
“Don’t you hate it when your computer goes wrong, internet goes down, or software screws up!? Prior to Compex IT this would occur and I would swear, then get stuck in to trying to fix it and spend ages not doing my own work. Since Compex IT have taken over, when something goes wrong I still swear! But now, I pick up the phone or raise a ticket and they reply when it will be fixed by and sort it out remotely, or tell me exactly what to do. No messing about, no deciding the costs, just fixed. I get on with earning money at what I do best.”
“Compex have provided us with a fantastic service during the Coronavirus lockdown. Without any great preparation all fee-earners were able to work from home using the existing IT set up by Compex, so they were ahead of the game without us realising it. They have dealt with everything which came up quickly, efficiently and with a smile. Highly recommended.”
“We feel very fortunate to have found Compex IT. We had a hardwired network set up originally by Gary and it led on to a Cloud based secure file storage and transfer system, new desktop and laptop PCs all set up and ready to run and all excellent value. The peace of mind we have knowing that we are in such good hands and that any queries or changes will be processed rapidly and seamlessly is priceless to us. Very grateful to Gary, Mark and Liam and all at Compex IT for keeping us on the straight and narrow.”
“Compex IT have soothed away the IT-related pain that we used to suffer on a daily basis before they came on board. IT is no longer a swearword within our organisation. Gary, Mark and the whole team have taken us painlessly through the increased reliance on remote working; and now we all operate seamlessly in the cloud. I would go so far as to say that sometimes they are a little too quick at sorting problems/queries – I often don’t even have chance to make a coffee before they respond saying they have sorted it! These guys set the benchmark against which other companies within the service industry should measure themselves. We have no hesitation in recommending Compex IT to anyone.”
“My interactions with Compex IT over recent months have been simply superb, since they have taken over responsibility for our Company’s IT requirements. I particularly appreciate the friendly and engaging service; I feel that I am fully supported which has been a great benefit particularly whilst working from home. Fully recommended.”
“Outstanding IT support since day one of our contract. Quick, professional and helpful approach to our transaction from being in the office – to working from home. Reliable company that we have absolute confidence in to manage all our IT systems. I would personally recommend Compex IT.”
“We have been using Compex IT for some years now and the recent situation has shown how important it is to have the right IT support when the time comes. The need to move to home working seemed very straightforward to us, but I know behind the scenes, Compex paid a lot of attention to detail and committed to sorting problems before we even knew there had been a problem. I have no hesitation in saying we have received an excellent level of service.”
“Love working with these guys. They totally understand our business and how much we rely on our IT. Top notch consultancy and super-fast to respond. They take their work seriously but you can also have a laugh with them.”
“Having recently moved our IT support to Compex IT, we were not only faced with the migration of data, systems and hardware but also dealing with the consequences of the Covid 19 pandemic and the need to set up home working for our staff. From the start, Gary, Mark and the team at Compex brought a reliability and ‘can do’ approach that instilled confidence in our senior managers, meeting every promise and deadline that has resulted in Renuvo continuing to operate its business seamlessly. I have nothing but admiration and gratitude for the professionalism Compex IT have provided under these exceptional circumstances and look forward to continuing to develop innovative solutions for our company in the future.”
As our interior design company grew, we found ourselves without the internal skill set to help us progress in an IT perspective. This is when we began to seek the help of Compex IT, and we haven’t looked back since. What we love about them is that they are approachable and provide a personal service, with a clear and precise set up so we always know who our go-to person is.
Working with Compex IT has given us more confidence in the security of our data. Like anyone else we’re very aware that threats come in many forms – we know how to pick up on the obvious ones like someone emailing and pretending to be the director requesting a money transfer – but when it comes to the hidden threats we have Compex IT to deal with security on our behalf. We would recommend Compex IT to any business who needs to keep their IT systems safe and compliant without employing a full time internal resource.
We’d spent two or three years just firefighting and courting other potential IT service providers, but none of them felt like a good fit. We tried a few out, but for various reasons they didn’t work out. Because we hadn’t got anyone decent to move from, we didn’t really have anything to lose – but it was definitely a great decision. They’re extremely personable and easy to get on with, as well as being incredibly technically able and trustworthy. Working with Compex IT helps us to innovate, which is incredibly important in our line of work. Office 365 has completely changed the way we work. It’s made us more productive, flexible and communication is much more straightforward. We can now access all the documents we need when we’re working out in the field, which has made a huge difference. We also feel much more secure. Our system is completely reliable now and we know they’re looking after our data.
Compex IT are so easy to talk to, and there’s no such thing as a silly question. They’re patient and don’t mind explaining basic IT stuff. They know everything, from the best software to how to get the best functionality on a daily basis. In terms of cyber crime and data loss, we now feel 100% more secure. They have so much knowledge about everything to do with IT security and computers in general, and I know they’re always keeping an eye on things and watching for any strange activity. If anything doesn’t seem right they’re all over it – it’s given me complete confidence. I know that if I have a problem, they’ll get right onto it and sort things out. In a nutshell: they get s*%* done! They’re the best. They’re down to earth, friendly and really reliable – I can’t recommend them highly enough.”
With our old provider, we never felt that we were speaking to someone who knew us or knew our IT business objectives. They were not proactive in offering solutions to issues that may affect us, merely reactive to an issue when it did arise, which when it comes to IT is often too late and causes all sorts of problems that can take some time to fix. Compex IT take the time to listen to us and our needs and thus are able to offer a much more proactive approach to our IT needs. By having this personal service, we have trust in knowing that Compex IT are offering us the best possible advice for our needs. We wouldn’t hesitate to recommend them.
Our new system is very secure. I don’t have any worries at all because I know they keep an eye on things and take care of any issues before they have a chance to turn into big problems. They’re always up to date with security and new technology, so I feel I can just let them get on with it. Working with Compex IT is hassle free and fast. We just have to raise a ticket and they will deal with it very quickly. They clearly have respect for their customers and they’re easy to talk to. It also helps that they’re local. I’m glad to say it’s been a totally different experience from our previous IT company – Compex IT have completely restored our faith in IT providers
As engineering consultants, IT is vital to our business – both for communication and output. Prior to our involvement with CompexIT, computer problems were talked about constantly, but right from the outset, talking to them was refreshing. They immediately made us feel confident that they could help us, and they did. There was a quick and clear improvement; both in terms of how we use IT in our daily operations and by making what was once an over complicated IT system far more straightforward and productive. It’s testament to the excellent work of the Compex IT team that computer issues are rarely mentioned, and our confidence in IT has now returned.
We`ve worked with Compex IT for many years and we have a great relationship with them. As we have grown, Compex IT have worked alongside us offering guidance and help in moving our IT forward. It`s a relief knowing that any technical issues will be resolved promptly and effectively and that we can trust that they`ll always do the best for us
The Compex IT guys give me piece of mind as I know our business is always covered, we`ve worked with them for a number of years now and they have always given us excellent service, they are very responsive to our needs and our issues are always rectified in a very quick and efficient manner. It`s nice not to have to worry about our IT as we can leave it in Compex IT`s more than capable hands.
We`ve recently started working with Compex IT and their advice on keeping my business secure has been excellent. They have recently completed a project where they fully secured our computers and I feel much happier that things are a lot more secure now. Keeping our business safe, especially these days, is really important to me so I`m relieved Compex are there to always assist us.
It`s that personal approach that does it for us, something our previous IT company just didn’t give us, they feel like a part of our team and I feel they really care about me and my business, that makes them stand out.
We began working with Compex IT only recently and we have to say their service is amazing. The level of customer service, personal interaction, proactive approach and the knowledge of the complex beasts that are GDPR and Cyber Security is really impressive. It’s given us such peace of mind to know that we are supported by a great team. It really shows that when you’re running a business, it’s not just about the doing or the expertise, it’s also about the customer service and the relationship. For us this has always been the key and it’s clear Compex share the same approach.
Compex IT took over our IT support services from a larger IT company as we felt they were not providing the service we needed and we have found them to be very informative when discussing our businesses requirements and reactive to any problems. Compex IT not only solve the current problem but try to identify and remedy the root cause. We have been extremely satisfied with the service provided by the Compex team.