7 Common Misconceptions About IT Support Businesses 

In this rapidly developing modern age, businesses are increasingly relying on technology, which has meant that the demand for IT support services has grown tremendously. However, there are still many misconceptions about what an IT support business does and how it can benefit you and your organisation. We’re going to debunk six of the most common misconceptions surrounding IT support businesses

1: We only provide technical support  

While technical support is a vital component of IT support businesses, it’s not the only service provided. Many IT support businesses also provide IT strategy, network management, cybersecurity, data backup and recovery, and hardware maintenance.  

These services can help businesses identify opportunities to leverage technology to improve operational efficiency, prevent technical issues, and improve productivity. That’s why we like being called an IT partner instead!  

2: IT support is only needed when something goes wrong  

Many people believe that IT support is only necessary when there’s a technical issue or malfunction. That’s probably a hangover from the olden days of an IT fixing man who gets called when there’s a problem. However, proactive IT support can help prevent issues from occurring in the first place and identify potential areas for improvement. Yes, we’re here to make your life easier! 

Regular maintenance and updates can prevent many technical issues, and IT support businesses can provide insights on the latest technology trends that can help businesses stay ahead of the competition. We want to make sure our clients are up to date and protected from cyber attacks, so we’re sticking around for the long haul! 

3: All IT support businesses are created equal  

Not all IT support places are created equal! They all have different levels of expertise, pricing models, and areas of specialisation. It’s crucial to research and choose an IT support business that meets your specific needs and budget.  

Look for businesses that specialise in your industry and have experience working with organisations of your size. One-man band companies might be cheap, but can they cope with your workload? What happens if they promise the world and then disappear? If you’re a small business, do you really need multi-team IT support? 

4: IT support is too expensive  

While some IT support businesses may charge high fees, many offer affordable pricing options for businesses of all sizes. Investing in IT support can save businesses money in the long run by preventing costly technical issues and improving productivity. Businesses can also choose from a variety of pricing models, including flat-rate, per-device, or per-user pricing, depending on their specific needs and budget. Don’t settle for the cheapest if it doesn’t work for you, because that benefits no one! 

5: IT support is not needed for small businesses  

We’re always shocked when people tell us that small businesses don’t need IT support. IT support businesses work with businesses of all sizes, from small startups to larger corporations. They can tailor their services to meet the needs and budgets of any size business. Working with an IT support business can give small businesses access to the same technologies that were previously only used by larger businesses.  

6: IT support is not essential  

As technology and cyber security becomes increasingly important to business operations, IT support is more critical than ever. IT support businesses can provide expertise and insights that can help businesses stay ahead of the competition and improve their operational efficiency. In today’s digital age, IT support is an essential investment for any business that wants to thrive. 

7: It’s hard to change your IT Support provider. 

If you’re not happy with your current IT support provider, maybe because of some of the things we’ve listed such as the wrong size support for your company, then it might be time to change. We know that changing your IT provider can be quite a daunting decision to make, especially if you, like most business owners and managers, just want IT to work, and don’t want to get involved in all the technical stuff.  

Here at Compex IT, we strive for a stressless handover, and one of the reasons our process is such a success is that we always play nicely with other providers. We understand that it’s not much fun for anyone to lose a customer. So, we work hard to make sure the transition is as hassle-free for them as it is for you. 

In conclusion, high quality IT support businesses provide a wide range of services that can help businesses of all sizes improve their operational efficiency, prevent technical issues, and stay ahead of the competition.