You might have the best product in the world, but if your customers don’t love you too, it’s pointless. Customer satisfaction can be tricky to get right, but these five tips will get you heading in the right direction:

Digital credentials such as email addresses, usernames and passwords connect you and your employees to critical business applications, as well as online services. Unfortunately, cyber criminals know the value of your digital identity, and can traffic and purchase stolen user credentials to infiltrate your network and steal data – which is often difficult to detect until it’s too late.

You need to know your business-critical data is safe. That means making sure everyone is up to speed with the latest internet scams and knows how to recognise the tell-tale signs.